Talk to us
Questions about a feature, billing, or something that broke. A person reads every message and replies, usually within a day.
- Our team answers every message that comes in.
- Replies usually within a day, to the email you give us.
- We never ask for your password, a card number or a wallet seed phrase.
Message sent
Thanks, that reached us. We will reply to , usually within a day.
Thanks. Saved. If you don't hear back, email hello@tradelabsai.com.
Change or cancel from Settings, or ask us here and we will sort it.
Tell us the page and what you were doing. Screenshots help a lot.
Join the server and ask in the open.
Quick answers
The things people most often write to us about. Everything else is in the help centre.
How fast will I hear back?
Usually within a day. Our team reads every message that comes in. For a quicker back-and-forth, ask on Discord.
Can I cancel my plan myself?
Yes. A card plan is cancelled in Settings, Plan and billing, Manage billing, which opens Stripe's secure billing page. You keep access until the end of the period you paid for. Crypto plans are prepaid and end on their own.
My sign-in or reset email never came
Check spam and junk, and search for noreply@tradelabsai.com. The guided fix walks through the rest in a minute.
Do you give refunds?
Plans are delivered straight away, so fees are generally non-refundable except where the law requires otherwise. If something went wrong, write to us and we will look into it. The details are in the terms.
Is there a phone number?
No. This form, hello@tradelabsai.com and Discord all reach the same team.